Book with confidence
IF WE HAVE TO CANCEL
You'll get your money back
In the unlikely event Flash Pack have to cancel a trip, for any reason, we will offer our customers the following options:
- A transfer, free of charge, to any future departure date in the same destination
- A transfer, free of charge, to any future departure date in a different destination of the same value
- A full refund paid within 14 days
IF YOU HAVE TO CANCEL
If your trip is going ahead, but you need to cancel due to Covid-19, our standard cancellation terms apply. They can be found in our terms and conditions.
We recommend all customers purchase travel insurance that includes Covid-19 cancellation cover prior to departure on a Flash Pack trip.
If you need to cancel for Covid-19, or any other reason, we will be happy to provide you with documentation to support your insurance claim.
HOW WE GUARANTEE OUR TRIPS
Our customers come from different parts of the world and so different travel restrictions may apply depending on where they are from. In order for a trip to be guaranteed we require the minimum group size to have been met (typically six+). Pre-Covid when a trip guaranteed we would suggest customers purchase their international flights. In these more uncertain times, however, we recommend you carefully consult the latest travel advice provided by your home government or state department for the destination you are traveling to before purchasing your flights.
For certain destinations you may need to wait until closer to the start of your adventure before purchasing your international flights. For all destinations we strongly recommend that you purchase flexible flight tickets as well as travel insurance that includes Covid-19 cancelation cover in the event you need to amend or cancel your flight tickets.
We will confirm that a departure is going ahead no later than 30 days prior to travel.
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