Contact Us

Looking to book a trip but have a few questions? The quickest way to get in touch with our 24/7 team of Travel Experts is via live chat – which you can open in the bottom right of our website – or launch by clicking here.

Already booked a trip and have a query? Our live chat is only for pre-booking help, but see below for details on how to get in touch with our Post-Booking Customer Experience team.

Whether you’ve got a question about your dream trip, need help with your booking, or just want to talk travel ideas with true group adventure experts, our team is ready to talk. 

Book a call with a Travel Expert here.

You can also reach us on WhatsApp and speak directly to our Travel Experts or Post-Booking Customer Experience team. Find us on this number +447883301912.

If you’ve already booked and have a query about your trip, please send our Post-Booking Customer Experience team an email at [email protected] – we’ll aim to respond within two working days.

If you are happier to wait a bit longer for a response than on live chat, you can also email our Travel Expert team on [email protected].

Want to know who comes on a Flash Pack adventure, or what it’s like sharing a room? Need more info about our travel insurance requirements or how to book extra nights for your trip? Browse our full list of FAQs here.

Remember to also view the FAQ section at the bottom of your trip’s webpage for specific information such as which airports to fly into and out of, recommended flight times and fitness level advice.