Book with confidence

COVID-19 Refund Guarantee

YOUR MONEY IS SECURE

We operate using a trust bank account

This means that when a customer pays for a trip the money goes directly into a bank account which is independent of Flash Pack. 

This trust bank account is maintained and audited by a 3rd party and Flash Pack is unable to access any of the money until the trip is complete, except to either pay suppliers or provide refunds to our customers. 

To verify this information contact Protected Travel Services via this link

WE’RE FLEXIBLE

For all bookings, we’re dropping our trip transfer fee and reducing the number of days’ notice we ask for before your departure for you to make changes, down from 90 days to 45 days. This means you can change your trip, for any reason, up to 45 days before your scheduled departure date. No hassle, no questions asked and no charge.

COVID GUARANTEE

COVID causing you issues? No problem. Depending on the circumstance, we will provide you with a transfer completely free of charge to a future departure on the same trip. Alternatively, we will offer a free transfer to another destination for the same price or a full refund within 14 days.

IF WE HAVE TO CANCEL

In the unlikely event, Flash Pack have to cancel a trip, for any reason, we will offer our customers the following options:

  • A transfer, free of charge, to any future departure date in the same destination
  • A transfer, free of charge, to any future departure date in a different destination of the same value
  • A full refund paid within 14 days 

IF YOU HAVE TO CANCEL

Our standard cancellation terms apply for all cancellations outside of COVID-19. They can be found in our terms and conditions here.

If your trip is going ahead, but you need to cancel due to COVID-19, we will waive our standard cancellation terms for the following reasons:

  • The country you reside in restricts travel
  • The destination you are traveling to restricts travel
  • You contract COVID-19 and are unable to travel, as evidenced by a positive test result by the NHS or recognized government test,  if not otherwise covered by your travel insurance.

In these circumstances, we will provide you with a transfer completely free of charge to a future departure on the same trip. Alternatively, we will offer a free transfer to another destination of the same price or a full refund within 14 days.

HOW WE GUARANTEE OUR TRIPS

Our customers come from different parts of the world and so different travel restrictions may apply depending on where they are from. In order for a trip to be guaranteed we require the minimum group size to have been met (typically 6+). Pre-COVID when a trip guaranteed we would suggest customers purchase their international flights. In these more uncertain times, however, we recommend you carefully consult the latest travel advice provided by your home government or state department for the destination you are travelling to before purchasing your flights.

For certain destinations you may need to wait until closer to the start of your adventure before purchasing your international flights. For all destinations we strongly recommend that you purchase flexible flight tickets as well as travel insurance that includes COVID-19 cancellation cover in the event you need to amend or cancel your flight tickets.

We will confirm that a departure is going ahead no later than 30 days prior to travel.

COVID-19 - WHAT'S NOT COVERED?

In some certain COVID-19 circumstances, our standard cancellation terms will apply. If:

  • You are not compliant with Flash Pack’s COVID-19 double vaccination requirement 
  • You are denied boarding on your flight to the trip due to failing airline COVID-19 checks
  • If you are required to self isolate and therefore cannot travel due to a close contact contracting COVID-19

We recommend all customers purchase travel insurance that includes COVID-19 cancellation cover prior to departure on a Flash Pack trip.

READ OUR COVID-19 SAFETY REQUIREMENTS

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